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COVID-19 Update

May 30, 2020
COVID-19: IMPORTANT UPDATES: PPVS ADJUSTMENTS

To our PPVS family,

As communities around the world continue to be impacted by the COVID-19 (Coronavirus) pandemic, we wanted to reach out with the actions we are taking. In an effort to continue to provide a safe and calm environment for clients, patients, & staff, we have made and continue to make the following adjustments:

🔹 PPVS continues to work to provide an environment that supports physical distancing of 6 feet.
— CURBSIDE ASSISTANCE is available for those that are ill or uncomfortable coming into our lobby. This applies to those with pets that need care OR for picking up supplies.
— For clients that may be ill or have been exposed to COVID-19, we ask that you remain in your car.
— Please limit the number of family members/owners that present to your pet’s appointment. This limits the amount of human-to-human exposures for you and our staff.
— Our large LOBBY REMAINS OPEN, and we are limiting/reducing the use of our smaller exam rooms.
— FACIAL COVERINGS are required.
— Appropriate leashes, harnesses, and carriers are required for your pet’s appointment.

🔹 Continuing June 1 – When you arrive for your appointment:
— Notify PPVS of your arrival either by calling the clinic from your car OR entering the lobby (if you are not ill or exposed to COVID-19).
— A staff member will come to you curbside or in the lobby to obtain information about your pet, and will take your pet to the treatment area for evaluation.
— Exam findings/recommendations will be discussed with you by one of the veterinarians.
— While waiting for your pet, we encourage you to wait in your car or in the lobby, while physically distancing from others. Please stay in the area and do not leave PPVS.
— Payment can be taken over the phone or in-person. Our reception staff will authorize credit cards on the terminal on your behalf.

🔹 Medication/Diet Refills:
— Requests can be made by phone or email:
p: (630)301-2320
e: Info@partnersandpaws.com or Refill@partnersandpaws.com
— Please allow 24-36 hours to ensure that refill requests are able to be fulfilled based on in-clinic stock.
— PPVS will call or email when your request is fulfilled.
— Medications and Diet can be picked up curbside or in the lobby.

🔹 PPVS continues to take extra care to keep you and our staff safe.
— Thorough and frequent sanitization of the lobby, reception desk, exam rooms, and treatment area are performed with hospital grade disinfectant that is EPA rated to fight COVID-19.
— Staff are wearing facial coverings and encouraged to stay home if feeling unwell.
— Frequent handwashing and/or use of hand sanitizer is encouraged.

We are continuing to monitor and follow CDC (Center for Disease Control) and AVMA (American Veterinary Medical Association) recommendations and guidelines and will notify you of any changes in our business practices.

If you have any questions or concerns, please ask!

Thank you for your continued trust,
Partners and Paws Veterinary Services